Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

We provide a 14-calendar-day refund guarantee for first-time subscriptions to any Tabvoro Enterprise plan (Starter, Professional, or Enterprise). If our hardware emulation, proxy forwarder, or cloud synchronization fails to meet your operational requirements, submit a refund request within 14 calendar days of your initial purchase date to receive a 100% full reimbursement.

2. Refund Eligibility Criteria

Refunds are processed promptly under the following standard parameters:

• Request is submitted within 14 days of the initial subscription checkout timestamp.
• The account has not engaged in prohibited abusive activities (e.g., automated DDoS attacks, malware dissemination).
• Refund requests apply strictly to the primary subscription fee (not unconsumed third-party proxy provider balances).

3. Self-Service Subscription Cancellation

Subscribers may cancel recurring subscription renewals at any time via the Tabvoro Web Console under Organization Settings → Billing & Subscription.

Upon cancellation:

• No further automated renewal charges will occur.
• Your workspace and cloud synchronization remain fully operational until the end of the current prepaid billing period.
• Profile configurations and zero-knowledge snapshots remain accessible for export until subscription expiration.

4. Prorated Plan Upgrades & Downgrades

When upgrading between subscription tiers, unused prepaid days on your previous plan are calculated as prorated credit applied immediately toward the upgrade invoice. Downgrades take effect upon the commencement of the subsequent billing cycle.

5. Billing Inquiries & Claim Submission

To request a refund or dispute a charge, contact our billing department directly:

Email: billing@tabvoro.com
Response Time: Within 12 business hours. Refunds are credited back to the original payment method within 3 to 5 business days depending on your financial institution.